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You should read this Privacy Policy carefully as it contains important information about how we will use your personal information. In certain circumstances (see below) you will be required to indicate your consent to the processing of your personal information as set out in this Privacy Policy when you first submit such information to us through the Website, or our Facebook page and other media related platforms. For further information about consent see below.
Naissance reserves the right to amend this Privacy Policy at any time and without notice. We would recommend in order for you to be kept up to date and informed of such changes, that you review this Privacy Policy on a frequent basis to ensure that you are aware of such changes of any nature. This Privacy Policy was last updated on 2/1/2018.
Please note that persons under the age of 18 are not permitted to enter or order products from Naissance, however, a parent or responsible adult can order the children’s range for and on the behalf of a minor.
References in this Privacy Policy to:
For the purposes of applicable Data Protection Law, we (The Naissance Trading & Innovation Company Ltd) are a data controller and therefore we are responsible for, and control the processing of, your personal data in accordance with applicable Data Protection Law. “Personal data” has a legal definition but, in brief, it refers to information from which a living person can be identified. Such information must be protected in accordance with applicable Data Protection Law.
From 25 May 2018, under applicable Data Protection Law we may only process your personal data if we have a “legal basis” (i.e. a legally permitted reason) for doing so. For the purposes of this Privacy Policy, our legal basis for processing your personal data is:
As noted above, you will be required to give consent to certain processing activities before we can process your personal data as set out in this Privacy Policy. Where applicable, we will seek this consent from you when you first submit personal data to us through the Website, or our facebook page and other media related platforms.
If you have previously given consent you may freely withdraw such consent at any time. You can do this through your account on the Website or by notifying us in writing using the contact details below.
If you withdraw your consent, and if we do not have another legal basis for processing your personal data (see above), then we will stop processing it. If we do have another legal basis for processing your personal data then we may continue to do so subject to your legal rights (for which see below).
Please note that if we need to process your personal data in order to operate the Website and/or provide our services, and you object or do not consent to us processing your personal data, the Website and/or those services may not be available to you.
Unless you wish to agree and accept to participate or subscribe in or to a particular service or any promotional offers, you will only be asked to provide your email address whilst accessing our Website to be included in our newsletter mail outs. Participation in other promotions or competitions may require further personal information, data and details.
We also use a Facebook Pixel in order to better understand how people use our website in order to improve it. This information is anonymised and aggregated. For more information on the use of your personal data related to Facebook, you can check its privacy policy: https://www.facebook.com/privacy/explanation.
In order to opt-out of this tracking you can change your settings on your mobile device, browser or social network using the links above.However, if you desire to be eligible for an offer through subscription to or other means, purchase a product, join the online community (Online community is not limited or exclusive to any online platform and covers all online aspects) or if you wish to view exclusive or any of our content via the means of admission to or to submit participation in, you may be asked to provide the following information, data and / or details:
Title – Forename - Surname – Postal address either residential, business address or other delivery address – Email address – Payment details, registered bank card address details – and any other information which we deem necessary and appropriate in order to facilitate, process and complete your order or to grant you access and participation to exclusive content, promotions, competitions or other accessible, miscellaneous inclusions.
Occasionally we may receive information about you from other sources, for example our Facebook page and other media related platforms, third party websites and other applications that integrate or communicate with the Website in relation to you. If so, we will add this information to the information we already hold about you and hold and process this in accordance with this Privacy Policy.
The collection of this information is necessary so that Naissance and its authorised data processors can process and complete your product(s) order/s or grant you access to exclusive content, promotions, competitions or other accessible, miscellaneous inclusions and for the purpose of providing more relevant content to you. We may also use your information:
In addition, we may use your information in an anonymous, aggregate form (so that your individual details are not identifiable) for the purpose of creating and collating statistical marketing information, data compiling and aiding strategy based development, and disclosure to third parties (including without limitation analytics and search engine providers) to assist us in the improvement and optimisation of the Website. In such circumstances we do not disclose any information which can identify you personally.
We will keep your personal information only for as long as we need to hold it for the purposes set out in this Privacy Policy, however if required we will be entitled to hold your personal information for longer periods in order to comply with our legal or regulatory obligations.
Where you have provided information as indicated above, please let us know and keep us informed if any of your details or data should change and as a subsequent of you not doing so, it may result in us not being able to continue to fulfil your order and/or maintain our service(s) to you.
Where you have previously ordered products or services from us we may contact you by email and post about similar or related products, services, promotions and special offers that may be of interest to you. We will inform you (during the sale process) if we intend to use your data for such purposes and give you the opportunity to opt-out of receiving such information from us. In addition, and if you have given permission, we may also contact you by email and post about our other products, services, promotions and special offers. We will inform you (before collecting your data) and seek your express permission if we intend to use your data for such additional marketing purposes.
If you prefer not to receive any direct marketing communications from us, or you no longer wish to receive them, you can opt out at any time by sending us an email, calling us or writing to us to inform us that you do not wish to be contacted by us, giving us enough information to identify you and deal with your request. Alternatively you can follow the unsubscribe instructions in emails you receive from us.
In addition, we will not disclose your personal information to business partners and/or third party companies for direct marketing purposes and you will not be contacted by any third party companies for direct marketing purposes.
To process orders, we utilise industry-standard secure technology to allow for the encryption of potentially sensitive information. Procedures are in place to keep your data as secure as possible, including but not limited to; Fraud prevention, encryption and Payment Card Industry Data Security Standard procedures. Unfortunately, the transmission of any information via the internet is not completely secure due to its nature. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website or via any third party sites used to secure your payment; any transmission is at your own risk. Once we have received your information and / or data, we will use strict procedures and security features, standards and protocols to try to prevent unauthorised access.
In addition, it is important for you to protect yourself against unauthorised access to your online account and to your computer, so please ensure that you have signed off after accessing your online account with us when using a shared computer.
Use of cookies & tracking
Like many other websites, the Naissance website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognize you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we may use cookies to store your country preference or items in your basket. This helps us to improve our website and deliver a more personalized service.
It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.
Even if most browsers and devices accept Cookies by default, their settings allow you to delete or refuse these Cookies. However, if you decide to deactivate all the Cookies, some features of Our Website may not work properly.
For Cookies and selections management, the setting of every browser is different. It is described in the help menu of your browser, which will let you know how to modify your selections regarding Cookies. For example, here is the documentation for Google Chrome, Apple Safari for mac OS, Apple Safari for iOS, Mozilla Firefox, Microsoft Internet Explorer and Opera
We may also use tracking and tagging technology such as Google Analytics - Through Google Analytics, we collect anonymous data for Our Website use and we generate statistics concerning users. For more information on how Google Analytics uses your data, please refer to the website: https://www.google.com/intl/en/policies/privacy/partners/
We also use a Facebook Pixel in order to better understand how people use our website in order to improve it. This information is anonymised and aggregated. For more information on the use of your personal data related to Facebook, you can check its privacy policy: https://www.facebook.com/privacy/explanation.
In order to opt-out of this tracking you can change your settings on your mobile device, browser or social network using the links above.
We may also partner with third parties in order to serve advertising based on your usage of this site, particularly services from the following providers:
We use Google Adwords to determine the number of visitors which viewed Our Website via a Google ad in order to broadcast business announcements on Google. For more information on how Google Adwords uses your data, please refer to: https://www.google.com/policies/technologies/cookies/ Cookies are used on this/the Naissance shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Naissance do not disclose buyers' information to third parties other than:
In each case, we will ensure that the relevant third party will not disclose any of your details to any other third party.
From time to time we may need to transfer your information to countries outside the European Economic Area, which comprises the EU member states plus Norway, Iceland and Liechtenstein (“EEA”). Such countries may not have similar protections in place regarding protection and use of your information as those set out in this Privacy Policy. Therefore, if we do transfer your information to countries outside the EEA we will take reasonable steps in accordance with applicable Data Protection Law to ensure adequate protections are in place to ensure the security of your information. By submitting your information to us in accordance with this Privacy Policy you consent to these transfers for the purposes specified in this Privacy Policy.
If you are an individual, this section sets out your legal rights in respect of any of your personal data that we are holding and/or processing. If you wish to exercise any of your legal rights you should put your request in writing to us (using our contact details below) giving us enough information to identify you and respond to your request.
Please use our online contact support form provided on our website via the following link for general queries or any customer service query you may have and a member of our team will send a response where necessary.
Call us free from any eligible UK landline on 0800 0430 826
Write to us at: Unit 9 Milland Road Industrial Estate, Milland Road, Neath, SA11 1NJ United Kingdom
