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Shipping & Delivery
Free standard delivery on all mainland UK orders over £30. Currently please allow 3-5 days for dispatch (Mon-Fri). All orders sent via Tracked Service. Please note that we do not offer a click and collect service.
Under £30
£3.95 48 Hour Tracked
£6.99 Next Day 24 Hr
Over £30
Free 48 Hour Tracked
£6.99 Next Day 24 Hr
Over £75
Free
Free Next Day 24 Hr
Europe/non-mainland UK under 2kg
£3.99
Europe/non-mainland UK Over 2kg
£14.99
Tracked Service
Europe/non-mainland UK - Order Value over £100
Free
Tracked Service
International Shipping to Australia - New Zealand - United States - Canada
International Shipping 0-0.5kg
£9.99
InternationalTracked Service
International Shipping 0.501-1kg
£19.99
InternationalTracked Service
International Shipping 1.01kg - 2kg
£24.99
InternationalTracked Service
International Shipping 2.01kg - 3kg
£34.99
InternationalTracked Service
Due to shipping and customs issues following the UK's exit from the European Union, we are no longer able to dispatch orders to a number of European countries from our UK fulfilment centre. The countries affected are:
Andorra
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France
Greece
Hungary
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco
Netherlands
Norway
Poland
Portugal
Romania
San Marino
Slovakia
Slovenia
Sweden
Switzerland
Vatican City
If you'd like to place an order for dispatch to any of these countries, you can do so on our European websites:
Germany - https://de.naissance.com/
France - https://fr.naissance.com/
Italy - https://it.naissance.com/
Spain - https://es.naissance.com/
Formula Botanica Starter Kit
The Formula Botanica Starter kit is available for delivery to the majority of major countries, please check the product page for a full list of available delivery countries
Free Shipping
*Free delivery applies to all orders £30 + UK Mainland, Please note if you are applying a discount code, you will still need to hit the £30 threshold after the code has been applied to qualify.
Can I return/cancel my order?
You can cancel your order as long as we haven’t already shipped it. Please contact our Customer Service Team at infouk@naissance.com as soon as possible if you wish to cancel your order. When contacting us, please provide your order number and the reason for your cancellation request. Click here for more information.
We ship to:
Europe/non-mainland UK
