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Last Recommended Delivery Day Before Christmas Day
Last Recommended Day for orders to arrive before Christmas Day (shipped from UK):
UK - order by 10pm on 18th December
EU - order by 12pm on 13th December
International Shipping/ Rest of World - order by 12pm on 6th December
(No click and collect service available)
Please note that these are recommended guidelines from our couriers and we suggest that you order as early as possible for orders to arrive in plenty of time for a stress-free Christmas.
Shipping & Delivery
Free standard delivery on all mainland UK orders over £30. Allow 1-2 working days for dispatch (Mon-Fri). All orders sent via Tracked Service.
(No click and collect service available)
Under £30
£3.95 48 Hour Tracked
£6.99 Express (Next Working Day 24 Hr)
Over £30
Free 48 Hour Tracked
£6.99 Express (Next Working Day 24 Hr)
Over £75
Free 48 Hour Tracked
£2.99 Express (Next Working Day 24 Hr)
Europe/non-mainland UK under 2kg
£3.99
Europe/non-mainland UK Over 2kg
£14.99
Tracked Service
Europe/non-mainland UK - Order Value over £100
Free
Tracked Service
Please allow between 1-2 weeks for any orders shipped to these destinations (Europe and non-mainland UK).
There is a maximum weight limit of 8kg per order.
International Shipping to Rest of the World - Australia - New Zealand - United States - Canada
International Shipping 0-0.5kg
£9.99
InternationalTracked Service
International Shipping 0.501-1kg
£19.99
InternationalTracked Service
International Shipping 1.01kg - 2kg
£24.99
InternationalTracked Service
International Shipping 2.01kg - 3kg
£34.99
InternationalTracked Service
International Shipping 3.01kg - 4kg
£39.99
InternationalTracked Service
International Shipping 4.01kg - 6kg
£49.99
InternationalTracked Service
International Shipping 6.01kg - 8kg
£59.99
InternationalTracked Service
Please allow between 2-4 weeks for any orders shipped to these destinations (rest of the world).
There is a maximum weight limit of 8kg per order.
Due to shipping and customs issues following the UK's exit from the European Union, we are no longer able to dispatch orders to a number of European countries from our UK fulfilment centre. Please see list of countries below which are affected:
Andorra
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France
Greece
Hungary
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco
Netherlands
Norway
Poland
Portugal
Romania
San Marino
Slovakia
Slovenia
Sweden
Switzerland
Vatican City
If you'd like to place an order for dispatch to any of these countries, you can do so on our European websites:
Europe and Rest of World - eu.naissance.com
Free Shipping
*Free delivery applies to all orders £30 + UK Mainland, Please note if you are applying a discount code, you will still need to hit the £30 threshold after the code has been applied to qualify.
Can I return/cancel my order?
You can cancel your order as long as we haven’t already shipped it. Please contact our Customer Service Team at infouk@naissance.com as soon as possible if you wish to cancel your order. When contacting us, please provide your order number and the reason for your cancellation request. Click here for more information.
