Shipping & Delivery:

UK - Free standard delivery on all mainland UK orders over £30.

Allow 1-2 working days for dispatch (Mon-Fri).

All orders sent via Tracked Service. 

(No click and collect service available).

Orders Under £30

£3.95 - 48 Hour tracked.

£6.99 Express (Next working Day 24 Hr).

Orders £30 -£69.99

Free 48 Hour tracked.

£6.99 Express (Next working Day 24 Hr).

Orders £75 or More

Free 48 Hour tracked.

£2.99 Express (Next working Day 24 Hr).

Europe & non-Mainland UK

Under 2kg

£3.99 Tracked service

Over 2kg

£14.99 Tracked service

Order value over £100

Free tracked service

Please allow between 1-2 weeks for any orders shipped to these destinations (Europe and non-mainland UK). 

There is a maximum weight limit of 8kg per order. 

International Shipping - Rest of the World (non-European destinations)

Australia - New Zealand - United States - Canada

For all countries in the rest of the world. Please allow between 2 - 4 weeks for shipping.

There is a maximum free shipping weight limit of 8kg per order. 

International shipping rates start from £9.99 upwards.

EU Orders (including Ireland)

For EU and Ireland orders please visit our EU website eu.naissance.com online shop.

International Shipping to Australia - New Zealand - United States - Canada

Please allow between 1-2 weeks (5 - 10 working days) for any orders shipped to these destinations (rest of the world). 

There is a maximum weight free shipping limit of 15kg per order. 

Free Shipping

*Free delivery applies to all orders £30 + UK Mainland, Please note if you are applying a discount code, you will still need to hit the £30 threshold after the code has been applied to qualify.

Can I return/cancel my order?

You can cancel your order as long as we haven’t already shipped it. Please contact our Customer Service Team at infoeu@naissance.com as soon as possible if you wish to cancel your order. When contacting us, please provide your order number and the reason for your cancellation request. Click here for more information.