Returns Policy

You can cancel your order as long as we haven’t already shipped it. Please contact our Customer Service Team at infouk@naissance.com as soon as possible if you wish to cancel your order. When contacting us, please provide your order number and the reason for your cancellation request.


If you change your mind, you can return the item(s) within 30 days of the purchase date providing that the items are unopened and in the same sellable condition that you received them in. Please enclose a note giving the reason for the return and your order number. For partial returns, we will issue you a full refund for each product returned (excluding shipping fee). When a whole order is returned, you will also be refunded for the shipping fee. Refunds will be processed within five working days of receipt of your returned item(s). Please allow 5-7 days for the refund to show on your account.


Please note that return shipping charges are non-refundable. Please contact us if you have any questions.


Any returned items must reach us in unopened, “new” condition with all original packaging present.


In the unlikely event that your order or items within it are faulty or damaged, you may return them to us for a full refund. You must notify us within 7 working days of receipt. Please return your items to the address below. In the event of your item being found to be faulty, we will refund you the postage cost of the return or provide you with a pre-paid envelope to return your item(s) – please contact us to arrange this.


Naissance Returns

Unit 9 Milland Road Industrial Estate

Milland Road

Neath

SA11 1NJ

United Kingdom 

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