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Whilst we hope that you enjoy our products as much as we do, however if you do change your mind we will be happy to offer a full refund for the value of the product(s) purchased in line with the terms stated below:
If you wish to cancel any part of an order you have placed with us please contact us on 0800 0430 826 or email us at firstname.lastname@example.org or click the 'Contact Us' link found at the top and bottom of this page. We are open Mon-Fri 8.00am – 16:30pm. Where your order is cancelled prior to it being dispatched the full value of the order including delivery will be refunded. Unfortunately, where only part of the order is cancelled we are unable to refund any postage costs.
Cancellations made after the order has been dispatched are processed as returns. We are happy to accept returns of unopened products and offer a full refund of the product value where we are notified of the return within 30 days of you receiving your product(s). We are unable to offer refunds on the postage costs of your order.
For returns please contact our customer service team email@example.com We recommend that you obtain proof of postage when returning goods, please note postage costs for returns will not be refunded.
We are unable to offer exchanges for returns and a refund will be offered in all cases.